Acta Universitatis Danubius. Œconomica, Vol 15, No 2 (2019)

Fosters of Innovation in Services and Manufacturing Firms: The Case of Kosovo

Rinor Kurteshi, Betim Retkoceri


The purpose of this study is to discover, compare and contrast the fosters of innovation in the services and manufacturing firms in Kosovo. This study is exploratory and a mixed methodology is used, while the findings are compared and contrasted with the current state of knowledge. Based on the findings, the main fosters of innovation identified are mechanisms of continuous learning, knowledge creation and the development of employees skills. Regarding the differences between these two sectors, findings indicate that employee incentives and awards are highly esteemed in the manufacturing sector whereas strong leadership is found to be the main foster of innovation in the services sector. Additionally, good communication and discipline are among the key success factors in the manufacturing sector, however, these factors aren’t found to be of paramount importance in the services sector. The contribution of this research is in enriching and extending the current state of knowledge regarding the fosters of innovation in the services and manufacturing firms. Moreover, this is a unique contribution for academics and practitioners of developing countries.


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