Acta Universitatis Danubius. Administratio, Vol 7, No 2 (2015)

Electronic Mediated Administration and Public Service Delivery in Nigeria

Samuel Oni, Aderonke Atinuke Oni, Daniel Gberevbie


The   public service of any country is a major pillar in determining the development and stability of such country. This is because the public service is the engine for the processing of the vastly acquired and expanded government responsibilities of executing public policies and projects and rendering essential services to the people. In Nigeria, various governmental regimes have attempted repositioning the public sector for effective and efficient service delivery through various reforms. In spite of all these efforts, the Nigeria Public Service remains inefficient and incapable of delivering its responsibility. This paper adopts descriptive and analytical approach with data collected from secondary sources. By interrogating the exponential growth, usage and acceptance of Information Communication Technology (ICT) in Nigeria, it argues for a paradigm shift from the traditional approach to electronic administration to enhance the delivery of public goods and services which are considered necessary for the sustainable development of the country. ICT enabled administration has the potentials of revolutionizing the quality of services delivered to the citizens by ushering in transparent, accountable and efficiency which have been the bane of the Nigeria’s public sector.



Full Text: 13-26



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