Acta Universitatis Danubius. Œconomica, Vol 9, No 3 (2013)

Abstract

This paper will concern the case of Albanian Post, a state joint-stock company that, despite working in the same remote environment under various threats, as well as many other state institutions, has successfully achieved to manage strategically. Albanian Post, is the only public postal operator in the Albanian market by operating, managing and developing the national postal network, under the obligation of fulfilling the basic postal services. By increasing the number of services, improving service quality, continuous training of employees and strategic management, Albanian Post has achieved to increase the range of services and improve the quality of these services, unlike the rest of the public sector services, where the volume and quality provided, are far more often apart from the acceptable citizen perception