Acta Universitatis Danubius. Communicatio, Vol 7, No 1 (2013)

Abstract

The quality represents the different characteristics of an entity that gives fitness to meet the needs expressed or implied. Quality management in higher education is a basic requirement of orientation towards performance and increase competitiveness of universities, considering that, as an institution of education and research, assumes the responsibility to form competent specialists, to answer the needs of the labor market, to develop the scientific fundamental and applicative research in accordance with national and international standards and to integrate into the university system of the European Union. The need to optimize the activity of the universities, the implementation of efficient management, quality assurance and education systems committed on roadmap has led to numerous researches in this field by adopting the theoretical framework of reference, organizational patterns of explanation of the functionality of universities and the definition of a system of performance assessment.