Acta Universitatis Danubius. Communicatio, Vol 8, No 2 (2014)

Abstract

Organizational communication is a process, always intentional, of exchange of messages between individuals, groups and organizational levels within the organization, with the purpose of implementing the individual and collective objectives. Whether we refer to communication in general or managerial communication in particular, communication has a strong personal touch given by the way in which the interlocutors perceive themselves and each other, how they perceive messages, situation, etc., and all are influenced by emotions. Emotionally intelligent and competent manager is aware of the emotional reactions that he and his collaborators have at all stages of solving the problem, starting with its definition to the solution implementation and results evaluation. The potential effectiveness of a decision depends not only on its quality but also on its degree of acceptance by those who must implement it. Cultural differences, paradigms, psychological defense mechanisms of subordinates are factors which along with facts lead to complete configuration of the problem (Cândea & Cândea, 2005, p. 321).